Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
great location
friendly staff
disappointing dining
possible noise
7.2/10
Very good
Rooms
7.2
Location
8.3
Service
7.8
Dining
6.0
Guest reviews
7.2/10
based on 9 reviews
7.9
7.9/10 based on 2251 reviews
Oliver
United Kingdom,
April
2024
7.4/10
My stay at the hotel was a mix of great views and average experiences. I had a wonderful panoramic view of the harbor from my room on the lake side, but there was a noticeable gas smell. The location was fantastic, close to the waterfront and downtown, offering plenty to explore. However, I'd recommend skipping the breakfast.
Rooms
7.0
My room on the lake side had wall-to-wall windows with a panoramic view of the harbor. Despite the beautiful view of Lake Ontario, there was a strong gas smell present.
Service
8.0
The staff were mostly extremely helpful and very kind. They were especially helpful in resolving issues with my room.
Location
9.0
The hotel's location was amazing, right beside the waterfront and downtown, offering a perfect walking distance to explore local shops and restaurants.
Dining
6.0
The dining experience was just okay. The breakfast was not recommended, but overall the food was creative and nourishing.
Facilities
7.0
Louis
United Kingdom,
April
2024
7.8/10
The hotel offers spacious rooms with comfortable beds and a very nice lake view. The connection to the other room was convenient. However, being at street level could cause some noise. The service was very pleasant and helpful. The location was ideal, within walking distance of various attractions, though parking might incur an additional fee. The dining experience was disappointing, with limited options. The facilities were well-equipped and modern.
Rooms
8.0
The rooms were quite nice, with comfortable beds and useful amenities like a mini-fridge, microwave, and mini coffee maker.
Service
9.0
The service was amazing, very helpful and friendly.
Location
9.0
The hotel's location next to the waterfront and the ferry dock was convenient for exploring the city on foot.
Dining
5.0
The dining experience was disappointing, with limited options and a cumbersome seating process.
Facilities
8.0
The facilities were modern and well-equipped.
great location
disappointing dining
David
United Kingdom,
March
2024
7.0/10
I stayed at a hotel with a lovely view of the water from the top floor, but it could use a bit of a refresh. The rooms were satisfactory overall although a bit small and the carpets were not very clean. The staff were mostly pleasant and accommodating, with a small hiccup at the breakfast service. The location was convenient for both sightseeing and events, although some areas needed improvement.
Rooms
7.0
The room on the top floor had a nice view of the water but could use a refresh.
Service
8.0
The staff were mostly pleasant and accommodating, with a small hiccup at the breakfast service.
Location
6.0
The location was convenient for sightseeing and events, but some areas needed improvement.
Dining
7.0
The dining experience was simple and nourishing, but there were limited options.
Facilities
7.0
The facilities were basic but functional.
Jay
United Kingdom,
March
2024
7.0/10
The hotel is ideally located close to everything downtown, making it convenient for exploring. The rooms, while spacious and satisfactory, are undergoing renovations for a more modern feel. The service was very nice, with helpful staff, though the dining experience left something to be desired. The hotel's inner charm shines once inside despite a somewhat crowded exterior. Price-wise, it offers reasonable value for money.
Rooms
7.0
The rooms are huge and located beside the pool, albeit dated due to ongoing renovations.
Service
8.0
The service was very nice, with friendly and helpful staff throughout.
Location
7.0
The hotel's location is great once inside, close to city hall and restaurants. However, the crowded exterior may not be the best first impression.
Dining
6.0
The dining options consisted of simple, nourishing items, but could offer more variety and choices.
Facilities
7.0
The facilities provided, such as dry cleaning, housekeeping, and laundry, were all satisfactorily pleasant.
Frederick
United Kingdom,
February
2024
6.6/10
The hotel has a great view of the lake from the rooms, which were clean and spacious but in need of some repairs/upgrades. The service was friendly and helpful overall, although some areas like cleaning could be improved. The location is excellent for exploring downtown Kingston but lacks convenient parking. The dining experience offered a limited continental breakfast with too many eggs. The facilities are decent but could use some enhancements.
Rooms
7.0
The rooms had a great view of the lake and were clean and a good size but could use a little TLC for repairs/upgrades.
Service
7.0
The staff were very helpful and friendly, although cleaning and breakfast service could be more attentive.
Location
8.0
The hotel is right in the heart of downtown Kingston, making it convenient for exploring the city's nightlife and attractions, but parking is a challenge.
Dining
5.0
The continental breakfast was limited and featured too many eggs, lacking variety.
Facilities
6.0
The facilities are decent but could use some enhancements.
David
United States,
February
2024
7.4/10
The hotel's location is amazing, right by the water in downtown and within walking distance of many attractions. The rooms were a bit awkwardly sized and the window location made it hard to enjoy the view. The service was accommodating but not flexible with room changes. The dining options were average, and for proper meals, one had to leave the hotel. The facilities were decent overall.
Rooms
7.0
The rooms had an awkward size and layout, making it difficult to enjoy the view.
Service
7.0
The service was accommodating but lacked flexibility in room changes.
Location
9.0
The hotel's location is amazing, right by the water in downtown and within walking distance of many attractions.
Dining
6.0
The dining options were average, requiring guests to leave the hotel for proper meals.
Facilities
8.0
The facilities were decent overall.
Clay
United States,
October
2023
7.2/10
My stay at the hotel was very average. The rooms were basic and did the trick for what we needed, although they had a pair of socks left in them and some cans under the bed. The service was courteous, but the cleaning could focus more on high areas. The location was great, right in the heart of downtown Kingston with lots to see and do nearby.
Rooms
7.0
The rooms were a good size and very comfortable.
Service
7.0
The staff was supportive with our questions related to the location and parking.
Location
9.0
The hotel is right in the heart of downtown Kingston, perfect for exploring the area.
Dining
6.0
Facilities
7.0
The facilities were basic but functional.
Stuart
United Kingdom,
August
2023
8.2/10
The hotel offers comfortable rooms and an excellent breakfast at the swimming pool level. The service is exceptional, with friendly and helpful staff. The location is perfect for festival goers and those exploring the downtown historical area. However, the dining experience could be improved with more variety in the menu.
Rooms
8.0
The rooms are comfortable and of a good size.
Service
9.0
The staff are exceptionally friendly and helpful.
Location
9.0
The hotel's location is excellent for visiting local shops and restaurants, and it is right beside the 1000 Islands cruise.
Dining
7.0
The breakfast could have more variety to improve the overall dining experience.
Facilities
8.0
The hotel facilities are ideal for hospitality needs.
Henry
United States,
June
2023
7.2/10
My stay at the hotel was a mix of positives and negatives. The location was fantastic, with a great view to the lake and in downtown Kingston on Kingston Harbour. The room was spacious with comfortable beds and a clean bathroom, though the building could use some refreshing. The service was friendly and helpful, although there was too much contact with the staff. The dining experience was fine but could have more hot options. Overall, it was a decent stay with some room for improvement.
Rooms
7.0
The room was big with comfortable beds and a clean bathroom.
Service
7.0
The staff went all out at the front desk to find a nice room for us.
Location
9.0
The location is great, with a view to the lake and in downtown Kingston on Kingston Harbour.
Dining
6.0
The dining was fine, but could be better with more hot options.
Facilities
7.0
The hotel offers different prices for various amenities.
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